Join Our Team

Responsibilities:

• To provide high level of professional immigration advice and assistant to clients and to prepare and lodge high standard, technically sound submissions to DIBP, and to actively promote THINK VISA’ services.

• Reporting to Chief Executive Officer, Richard Tan

• Working with Solicitors and RMAs

• Liaising with Clients

• Liaising with Department of Immigration and Citizenship, Skills Assessing Authorities, State Governments, Business Planner, Accountants, Translators

Main Duties:

• Work under the supervision and comply with directions given by THINK VISA supervisors to ensure the provision of high quality immigration advice

• Conduct client interviews (if requested)

• Take client instructions

• Provide professional advice to clients in all forms

• Assist and advise in relation to visa criteria and legal requirements

• Assist to complete visa applications to the Department of Immigration and Border Protection;

• Assist and advise about lodgement of visa or review applications

• Ensure that detailed file notes are taken of the issues presented by clients and the advice given

• Preparation of statements/letters/submissions providing further information for consideration in migration matters

• Preparation and lodgement of Skills Assessment, State Sponsorship, Visa application

• Update knowledge of legislative requirements and policy

• Understand, interpret and apply relevant legislation to case scenarios

• Undertake ongoing casework from other team member as required

• Assist with company marketing campaigns and participate in the events and seminars

• Work on other business-related projects as required

Accountabilities:

• Accountable for client relationship including client satisfaction and loyalty

• Accountable for implementation of client instructions

• Accountable for collecting documents, preparing client’s application and adhering to THINK VISA strict benchmark preparation timeline

• Accountable for checking and submitting application before client’s visa expiry date or any other deadlines

• Accountable for keeping excellent file note and documenting all correspondence with clients, DIBP and other authorities

• Proactively follow up with clients

• Ensure quick client response rate

• Accountable for effectively managing workloads by prioritising important and urgent tasks

• Accountable for keeping a continuous productivity record and submit report to the processing team leader for review on a fortnightly basis

• Accountable for meeting processing monthly target and achieve maximum productivity result

• Follow THINK VISA policies and procedures for file management, client management and processing team operations

• Identify opportunities for more effective and efficient client services and processing team operations

• Meeting THINK VISA commitments to servicing clients

• Growing and renewing THINK VISA’ business

• Support collaborative work across the business

Qualification/s Required 

• Bachelor of Law or Graduate Certificate in Immigration Law and Practice

• Holding a current legal practising certificate with Victorian Legal Services Board OR Registered with OMARA

Employment Experience  

• At least 3 years' post qualification experience in the immigration advice profession is essential

• Strong knowledge in Australian immigration laws, regulations, policies and visa system

Skills Required

• Admission as a Lawyer and/or a Registered Migration Agent

• Articulate with superior written and oral communication skills

• Exceptional attention to detail and accuracy

• Highly organized and able to meet deadlines and manage high volumes of work in a business environment

• Being a team player is essential as it is imperative that our team works cohesively and efficiently whilst being flexible and supportive

• Integrate easily and work cooperatively in a busy but fun, social and welcoming team environment.

• Experience with LEAP Migration Database preferred

• Experience in other areas of law such as conveyancing, family law, commercial law, wills and estates - desirable though not essential

• A keen interest to further developing technical skills in the field of migration law and policy

• Self-starter who is willing and able to work independently and as part of a team

• Employer places high value on ability to take initiative.

• Confident, proactive, motivated, passionate with a "can do" attitude

Performance Goals:

• Meet processing target each month

• Complete assigned caseworks and lodge client’s applications within THINK VISA benchmark preparation time or in a quicker timeframe

• Proactively follow up with clients to collect documents

• Ensure quick client response rate

• Deal with clients and colleague professionally at all times

• Follow THINK VISA policies and procedures for file management, client management and processing team operations

• Identify opportunities for more effective and efficient client services and processing team operations

Our firm is currently looking for an enthusiastic, proactive and experienced legal assistant who will enhance the effectiveness of our Visa Processing Officers.

The perfect candidate must be highly dedicated, honest, can work under pressure to meet deadlines, and be able to make smart decisions adequately.

• Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software.

• Keeps clients informed by maintaining contact and communicating case progress.

• Follow Think Visa’s policies and procedures for file management, client management, and processing team operations

• Identify opportunities for more effective and efficient client services and processing team operations

Responsibilities

• Proactively follow up with clients to collect necessary documents for their case.

• Ensure quick client response rate.

• Deal with clients and colleague professionally at all times

• Reporting to Processing Team Leaders

• Working with Solicitors and RMAs

• Liaising with Clients

Qualifications/Requirements

• Bachelor’s Degree

• At least 2 years of work experience as a legal assistant or any other related work. Work experience in the Australian migration sector will greatly increase chances for employment.

• Excellent English language skills in writing and speaking

• Exceptional communication skills

• Good research and reporting skills

• Keen eye for detail

• Ability to absorb information and undertake new tasks quickly.

• Flexible enough to respond effectively to challenges and to work as a member of a multicultural professional environment.

Work Setup Requirement:

• Processor: Ryzen 5/Intel i5 (or higher)

• RAM: 8GB or higher

• At least 25Mbps internet speed

• Clear webcam and headset

• White or any plain colour background (for video meeting purposes)

Our firm is currently looking for an enthusiastic, proactive and experienced sales representative. The perfect candidate must be highly dedicated, honest, can work under pressure to meet deadlines  and be able to make smart decisions adequately.

• Maintain good customer service, appraisal, and feedback from all inquiries during all stages of the process

• Maintain Inquiry notes, file notes, Task lists, follow ups in the Customer Relationship Management (CRM) system regularly

• Keeps management informed by submitting activity and results reports, such as daily call reports and daily work plans.

• Follow Think Visa’s policies and procedures for file management, client management, and processing team operations

Responsibilities

• Attend to incoming client visa enquiries

• Handle Consult and guide applicants who dream to go to Australia

• Respond to the client within the TAT (Turnaround time) and enter data into CRM in a timely manner

• Communicate and facilitate coordination between clients and our lawyers and registered migration agents

• Meet monthly targets and maintain the conversion ratio

Qualifications/Requirements

• Bachelor’s Degree

• Minimum 1 year relevant experience in sales or customer service.

• Excellent English language skills in writing and speaking 

• Exceptional communication skills 

• Good research and reporting skills 

• Keen eye for detail 

• Ability to absorb information and undertake new tasks quickly

• Flexible enough to respond effectively to challenges and to work as a member of a multicultural professional environment

Work Setup Requirement:

• Processor: Ryzen 5/Intel i5 (or higher) RAM: 8GB or higher

• At least 25Mbps internet speed

• Clear webcam and headset

• White or any plain colour background (for video meeting purposes)

Our firm is currently looking for an enthusiastic, proactive and experienced sales representative. The perfect candidate must be highly dedicated, honest, can work under pressure to meet deadlines and be able to make smart decisions adequately.

• Maintain good customer service, appraisal, and feedback from all inquiries during all stages of the process

• Maintain Inquiry notes, file notes, Task list, follow ups in the Customer Relationship Management (CRM) system regularly

• Keeps management informed by submitting activity and results reports, such as daily call reports and daily work plans. Follow Think Visa’s policies and procedures for file management, client management, and processing team operations

Responsibilities 

• Attend to incoming client visa enquiries

• Handle Consult and guide applicants who dream to go to Australia

• Respond to the client within the TAT (Turnaround time) and enter data into CRM in a timely manner

• Communicate and facilitate coordination between clients and our lawyers and registered migration agents

• Meet monthly targets and maintain the conversion ratio

Qualifications/Requirements

• Bachelor’s Degree

• Minimum 1-year relevant experience in sales or customer service

• Excellent English language skills in writing and speaking

• Exceptional communication skills

• Good research and reporting skills

• Keen eye for detail

• Ability to absorb information and undertake new tasks quickly.

• Flexible enough to respond effectively to challenges and to work as a member of a multicultural professional environment

Work Setup Requirement:

• Processor: Ryzen 5/Intel i5 (or higher) RAM: 8GB or higher

• At least 25Mbps internet speed

• Clear webcam and headset

• White or any plain colour background (for video meeting purposes)